Legal · uubd Platform
Privacy Policy
Your privacy matters to us. This policy explains exactly what data uubd collects, how it is used, and the rights you hold as a registered player in Bangladesh.
1. Introduction
uubd ("we", "us", "our") is committed to protecting the personal information of every player who registers and uses our online casino and sports betting platform. This Privacy Policy describes the categories of personal data we collect, the lawful bases on which we process that data, how it is stored and protected, the circumstances under which it may be shared, and the rights available to you in respect of your personal data. This Policy applies to all users of the uubd website and mobile platform regardless of the device or method of access used.
By creating an account on uubd, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must not create an account or use the Platform. We encourage you to review this Policy periodically, as it may be updated to reflect changes in our practices or applicable law.
uubd does not sell, rent, or trade your personal data to third-party marketers. Your data is used solely to operate the platform, verify your identity, process payments, and communicate with you about your account and our services.
Our Privacy Commitments
No Data Selling
We never sell your personal data to third parties.
No Spam
Marketing emails only with your explicit consent.
Transparency
You can view and request your data at any time.
Right to Delete
Request account and data deletion via support.
SSL Encryption
All data transmissions are secured with SSL.
Contact Us
Privacy queries answered within 2 business days.
2. Data We Collect
uubd collects personal data that is necessary to provide a safe, compliant, and functional online gaming experience. We collect data only through lawful means and only to the extent required for the purposes set out in this Policy.
Identity & Contact Data
Full legal name, date of birth, residential address, email address, and phone number linked to your bKash, Nagad, or Rocket wallet.
Financial & Transaction Data
Deposit and withdrawal history, transaction amounts in BDT, payment method used, and wallet identifiers associated with bKash, Nagad, Rocket, and Upay.
Technical & Device Data
IP address, device type, operating system, browser type and version, session timestamps, and referring URLs collected automatically when you access the Platform.
Gaming Activity Data
Games played, bet amounts and outcomes, session durations, bonus usage history, and responsible gaming tool activations such as deposit limits and self-exclusion requests.
Location Data
Approximate geographic location derived from your IP address, used solely for fraud detection, compliance checks, and to ensure you are accessing the Platform from a permitted jurisdiction.
3. How We Use Your Data
1Account Operation and Service Delivery
We use your identity and contact data to create and manage your uubd account, process deposits and withdrawals through bKash, Nagad, Rocket, and Upay, verify your age and identity to comply with our 21+ policy, respond to support queries and account-related communications, and provide you with access to all games and betting markets available on the Platform.
2Fraud Prevention and Security
uubd uses technical and gaming activity data to monitor for suspicious activity, including duplicate account creation, bonus abuse, collusion between players, and potential money laundering. Where suspicious activity is detected, uubd may take automated or manual action to suspend, investigate, or close affected accounts. Data used for fraud prevention may be retained beyond the standard account retention period in accordance with our legal obligations.
3Platform Improvement and Analytics
Aggregated and anonymised data derived from gaming activity and technical logs is used to improve the performance, reliability, and content of the uubd Platform. This includes analysing which games are most popular among our Bangladesh player base, identifying technical issues in specific browsers or devices, and optimising page load performance for mobile connections commonly used in Dhaka, Chittagong, Sylhet, and other regions across Bangladesh.
4Marketing Communications
Where you have given explicit consent during registration or through your account settings, uubd may use your contact data to send you promotional communications about bonuses, seasonal offers (including Eid, Pohela Boishakh, and BPL cricket season promotions), and new game launches. You may withdraw consent at any time by contacting support or updating your communication preferences in your account dashboard. Withdrawal of marketing consent does not affect any other aspect of your account or your access to the Platform.
4. Sharing Your Data
uubd does not sell, rent, or trade your personal data. We share data only where strictly necessary to operate the Platform, comply with legal obligations, or protect the security of the Platform and its users.
5Game and Technology Providers
uubd integrates games from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive limited technical data — such as session tokens and anonymised player identifiers — to deliver their games correctly within the uubd Platform. They do not receive your full identity or financial data and are contractually bound to use any received data solely for game delivery purposes.
6Payment Processors
To process deposits and withdrawals, uubd shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, and Upay. This is limited to the transaction amount, your registered mobile wallet number, and the transaction reference number. These providers operate under their own privacy policies and regulatory frameworks applicable in Bangladesh. uubd does not store full wallet credentials or payment card numbers on its own systems.
7Legal and Regulatory Disclosure
uubd may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by a valid legal order, subpoena, or applicable law. In such cases uubd will disclose only the data specifically required by the order and, where legally permitted, will notify the affected account holder prior to disclosure. uubd will not voluntarily disclose personal data to government bodies or third parties outside the circumstances described in this Policy.
5. Cookies and Tracking Technologies
8What Are Cookies
Cookies are small text files placed on your device when you access the uubd Platform. uubd uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to maintain your logged-in session, remember your language and display preferences, measure platform performance and page load speeds, and detect unusual access patterns that may indicate fraudulent activity or account takeover attempts.
9Types of Cookies We Use
- Essential cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled.
- Functional cookies — store your preferences such as language selection, display settings, and recently visited game categories.
- Analytics cookies — collect anonymised data about how users navigate the Platform, which pages are most visited, and where users exit the site.
- Security cookies — used to detect and prevent bot activity, credential stuffing attacks, and session hijacking attempts on your account.
10Managing Cookies
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling essential cookies will prevent the Platform from functioning correctly and may result in you being unable to log in or complete transactions. uubd does not currently support a cookie preference centre within the Platform interface; cookie preferences are managed at browser level. Instructions for managing cookies in your browser can be found in your browser's help documentation.
6. Data Security and Retention
11Security Measures
uubd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the uubd Platform, encrypted storage of sensitive account data, access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, regular security audits and vulnerability assessments of the Platform infrastructure, and two-factor authentication options for account access. While uubd takes all reasonable precautions, no security system is completely impenetrable. In the event of a data breach that affects your personal data, uubd will notify affected users as promptly as practicable.
12Data Retention Periods
uubd retains your personal data only for as long as necessary to fulfil the purposes described in this Policy. Active account data is retained for the duration of your account and for a period of up to 5 years following permanent account closure, to meet record-keeping obligations and to support any ongoing fraud investigations or legal proceedings. Transaction records may be retained for up to 7 years in accordance with financial record-keeping requirements. Data that is no longer required for any legitimate purpose will be securely deleted or anonymised. You may request early deletion of your data subject to the limitations set out in Section 13.
7. Your Data Rights
As a user of the uubd Platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within 15 business days of receipt.
13Rights Available to You
- Right of access — request a copy of all personal data uubd holds about you, including transaction records and account history.
- Right to rectification — request correction of any inaccurate or incomplete personal data held on your account.
- Right to erasure — request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
- Right to restrict processing — request that uubd limits how it uses your data while a dispute or correction request is being resolved.
- Right to withdraw consent — withdraw your consent to marketing communications at any time without affecting your account access or any other rights under this Policy.
14Limitations on Data Rights
Certain data rights may be limited where uubd has a legal obligation to retain the relevant data — for example, transaction records subject to financial regulation retention requirements, or data relevant to an ongoing fraud investigation or legal proceeding. Where uubd is unable to fulfil a data rights request in full due to such limitations, we will explain the specific reason for the limitation and the data categories affected. We will always fulfil data rights requests to the maximum extent permitted by applicable law.
8. Minors and Marketing Communications
15Protection of Minors
The uubd Platform is strictly for adults aged 21 and above. uubd does not knowingly collect personal data from individuals under the age of 21. If uubd becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted and the associated account will be permanently closed immediately. If you believe that uubd has inadvertently collected data from a minor, please notify us at [email protected] and we will investigate and act on the report promptly.
16Marketing Opt-Out
uubd sends promotional communications — including bonus offers, seasonal promotions, and new game announcements — only to players who have explicitly opted in during registration or through their account settings. Every marketing communication includes a clear unsubscribe mechanism. If you receive a marketing communication from uubd that you did not consent to, or if you wish to opt out of all future marketing, contact [email protected] with the subject line "Marketing Opt-Out" and your request will be processed within 2 business days. Opting out of marketing does not affect your access to the Platform or your account benefits.
uubd will never send unsolicited marketing messages via SMS, WhatsApp, or any third-party messaging platform. All legitimate uubd communications originate from our official email domain only. If you receive a suspicious message claiming to be from uubd, do not click any links — contact [email protected] to verify its authenticity.
9. Policy Updates and Contact
17Updates to This Privacy Policy
uubd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable law. Where changes are material, we will notify registered users via email or in-platform notification at least 7 days before the updated Policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy each time you use the Platform to stay informed about how your data is being handled. Continued use of the Platform after the effective date of any Policy update constitutes your acceptance of the revised Policy.
18Contact for Privacy Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data uubd holds about you, please contact our support team at [email protected]. Include "Privacy Request" in the subject line and provide your registered account name and the nature of your query. All privacy-related communications will be acknowledged within 2 business days and substantively responded to within 15 business days. uubd is committed to resolving all privacy queries fairly, transparently, and in accordance with this Policy.
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